But please contact me if you have any problems with your order.
*** PLEASE READ CAREFULLY *** ALL RINGS ARE CUSTOM MADE TO ORDER, NO REFUNDS OR EXCHANGES, ALL SALES ARE FINAL. Sorry but rings with personal engraving on them cannot be returned or exchanged.
NEED TO CANCEL YOUR ORDER? READ POLICY BELOW
If you need to cancel your order, there will be a 25% cancellation fee -if- your order has not already been engraved. If your rings (are) already engraved before you initiate a cancellation request- there will be an 80% cancellation fee. We start to process and work on your order as soon as its placed, no exceptions to this policy.
Every ring is custom made to order and every ring is CUSTOM LASER ENGRAVED. We do not stock pre- engraved rings. ***** PLEASE TAKE A MINUTE TO READ MY POLICIES CAREFULLY *******
Most rings ship in 1-5 days after placing your order. Please check each listing for processing times.
((( OUR RINGS SHIP FROM THE USA WITH USA TRACKING NUMBERS SO YOU ALWAYS KNOW WHERE YOUR RINGS ARE DURING TRANSIT ))),
*** MOST OTHER SHOPS' RINGS ARE SHIPPED FROM CHINA.
***** THIS IS VERY IMPORTANT: We ship ALL orders with tracking via USPS FIRST CLASS MAIL. Once you receive a shipping notification from Etsy, a USPS tracking number will be provided to you so that you can track your package at USPS.COM
Once shipped, you must track your package at USPS.COM for any new information on your package's whereabouts..... . WE DO NOT HAVE ANY FURTHER INFORMATION FOR YOU ABOUT YOUR SHIPMENT INCLUDING WHERE IT IS OR WHEN IT WILL BE DELIVERED than what you see on the USPS.COM website. We are not responsible for USPS delays and therefore not guarantee shipping or delivery dates. We have NO control over ship times once it leaves our hands.
International shipments may incur customs delays- again we have no control over international customs . If you require express shipping please notify us BEFORE you place your order.
You have 24hrs after tracking show being delivered to contact us if there is a problem with your order. If we are not contacted after 24 hours of delivery, the shipment is considered correct and fulfilled.
Rush Shipping available upon request, just contact me. If you would like your order rushed processing, an extra 125.00 charge will apply plus $75.00 for express shipping.
It is the responsibility of the customer to request insurance on their package if coverage is wanted. All international shipments are advised to purchase parcel insurance for guaranteed replacement or reimbursement if package is lost or damaged. You must ask for insurance before ordering. Additional charges will apply.
Please do not place an order then ask for rush processing. Our normal processing times are 2-3 weeks. If rush processing is required- both the buyer and seller must agree to it - otherwise the request will be void even if the request is left at checkout. Both parties must agree to a rushed order before an order is placed.
Contact us before placing an order, we will gladly work with you.
ALL CZ WEDDING SETS COME WITH VELVET RING BOXES FREE OF CHARGE **** --- PHOTOGRAPHY --- ****
We take our own photos of our actual rings.... Other shops on Etsy use photographs from the internet to post in their shop.
There is an extra charge of $15 to mix and match rings on our wedding sets. This is very time consuming for us and requires us to spend extra time on customers that make these requests.
This is what we require from you when at the checkout page *** VERY IMPORTANT
Now that you're ready to order your rings, please make sure you include ALL engraving instructions ( inside and outside ) for your ring(s) in the "Note To Seller Box" . Please note that you are responsible for leaving all instructions mentioned in your previous messages in the checkout page- this will ensure that you receive exactly what you want engraved on your ring(s). Also, we do not go back and scan previous messages for engraving details of your order. C9T Tungsten is not responsible for any engraving details left out by you on the checkout page. ***Note: In regards to inside engraving- any symbols such as hearts, infinity symbols ect. - will cost additional. More work is required to add engraved symbols to inside text. Depending on the ring style you choose, "Tungsten Carbide" may be engraved inside your ring(s) if no inside engraving instructions are provided at the time of purchase.
Thanks you for your order and we look forward to making you a great ring(s) !!!
Although Tungsten Carbide rings are scratch resistant, due to their hardness, Tungsten rings will shatter if hit with a hard surface. I do not offer refunds or replacements for chipped or broken rings. All rings are shipped out new and unused. It is the responsibility of the buyer to research the characteristics of tungsten carbide rings and purchase at your own risk. We are not responsible for damaged rings as a result of accidental dropping. The customer is fully responsible for the care of their jewelry.
*** Tungsten Silver is not as bright as Sterling Silver, if you're not familiar with the color of Tungsten Silver- I suggest you visit your local Jeweler that sells Tungsten rings. No refunds or exchanges because of Tungsten Silver's darker tone when compared to Sterling Silver. Know Tungsten Silver's characteristics before purchasing.
*** Some symbols engraved on the rings may be darker than pictured, the darker the symbol- the deeper the laser has etched into the metal. Also, engraved symbols on thinner width bands are more difficult to see and may loose some detail- please realize this when ordering your ring(s).
*** When purchasing rings from my shop, have realistic expectations for the price you're paying. My Wedding sets for example- do not expect each ring to be worth hundreds of dollars. Some customers have unrealistic value expectations.
*** All colored rings are plated and will scratch if not treated carefully. We ship out only Pristine, unused and unworn rings, in other words BRAND NEW. All colored rings will show some degree of wear over time.
***Creating tungsten rings in colors besides its natural color, a special chemical process called "electroplating" is required. Tungsten rings are placed in a solution bath containing special chemical (coloring) agent that bond to the metal. It is important to note that most electroplated rings may have a very thin line on the interior of the ring where it has been hung from into the bath. This thin line is called a "hang" mark and is not a defect. Some colors may have slightly different shades from one ring to another.
*** Customers must KNOW in advance if they are allergic to TUNGSTEN or Sterling Silver BEFORE purchasing. We are not responsible for allergic reactions to Tungsten or Sterling Silver metal.
Any instructions including engraving instructions must be finalized in the "note to seller" box while at check out, we are not responsible for checking previous messages that contain instructions in regards to your order. All instructions during checkout must be complete and all additional engraving will be engraved INSIDE . Any engraving outside of the rings other than what is pictured in the listing is considered CUSTOM and will have additional costs.
Colored Tungsten rings are plated and will scratch if mistreated or abused. By purchasing colored rings, Customer accepts all responsibility for scratches that they create on their rings.
All rings are laser engraved using state of the art machines. Symbols will wear away if rubbed or hit on hard surfaces. We do not refund of exchange rings because the symbols are rubbing off due to mistreatment. We ship ONLY brand new rings in mint condition.
All glowing pendants are button battery powered ( 1ea pair CR1220 Power Cells )
Our rings are designed with symbols and font styles that are aesthetically pleasing. Customers take full responsibility to any changes or requests made in regards to font styles and custom work from the original rings pictured in the listing. The original pictures listed show how the rings will look without changes to font styles and symbols.
*** SIZING *** If you receive a ring that you feel is not in the size you ordered, please message us for further instructions. If we find that we shipped you the wrong size in error we will replace it for you FREE of charge. However, if we find that the ring size is the one you ordered we will charge you a fee to have it replaced for the proper size. The fee will depend on the ring style plus shipping.
***By making a purchase in my shop you agree to be bound by these policies and agree fully with its content.
COMPLETE AND CLEAR FINAL INSTRUCTIONS MUST BE PLACED ON ORDER AT CHECK OUT, NO EXCEPTIONS - WHEN ADDING YOU OWN ENGRAVING MESSAGE ~ YOU MUST SPECIFY INSIDE OR OUTSIDE. IF NO PLACEMENT IS GIVEN- WE WILL ENGRAVE INSIDE.
*** CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS FEES FOR INTERNATIONAL SHIPMENTS ~~~ C9T TUNGSTEN DOES NOT PAY FOR CUSTOMS FEES WHATSOEVER. C9T TUNGSTEN IS NOT RESPONSIBLE FOR LOST PACKAGES BY THE USPS OR ANY OTHER CARRIER.